aqjl Casino Privacy Policy — Philippines

1Introduction

aqjl Casino is committed to protecting the privacy and personal data of all individuals who register for, access, or use our online gaming platform. This Privacy Policy sets out the legal basis, scope, and manner in which aqjl collects, processes, stores, discloses, and protects personal information in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and relevant industry standards applicable to online gaming operators.

This Privacy Policy applies to all aqjl services, including the aqjl website (aqjl.cam), mobile sites, mobile applications, customer support interactions, promotional communications, and any other channels through which aqjl interacts with members or prospective members. By creating an aqjl account, logging in, or using any aqjl service, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

This Privacy Policy should be read in conjunction with aqjl's Terms & Conditions, which govern the overall use of the platform. Where specific provisions in the Terms & Conditions address data protection, those provisions supplement the terms set forth in this Privacy Policy.

2Information We Collect

2.1 Information Provided Directly by You

When you register for an aqjl account, make a deposit, request a withdrawal, or communicate with aqjl support, you provide personal information directly to us. The types of information collected include:

• Identity Information: Full legal name, date of birth, gender, and nationality;
• Contact Information: Email address, Philippine mobile number, and residential address;
• Account Credentials: Unique username, password, and any security questions or two-factor authentication settings;
• Financial Information: Payment method details including GCash account number, Maya account number, bank account details (for withdrawals), and transaction history;
• Verification Documents: Government-issued identification (passport, driver's license, UMID), proof of address (utility bills, bank statements), and proof of payment method ownership (e.g., screenshots of GCash or Maya accounts);
• Communication Records: Correspondence with aqjl customer support via live chat, email, or SMS, including queries, complaints, and feedback.

2.2 Information Collected Automatically

When you access the aqjl platform, certain information is collected automatically through technical means. This information includes:

• Device Information: Device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and unique device identifiers;
• Usage Data: IP address, login and logout times, pages visited, games played, bets placed, time spent on each page, clickstream data, and navigation paths;
• Location Data: Approximate geographic location based on IP address to ensure compliance with geographic restrictions;
• Cookies and Similar Technologies: Data stored by cookies, web beacons, local storage, and similar tracking technologies (see Section 4 for details).

2.3 Information from Third Parties

aqjl may receive information about you from third-party service providers including payment processors (GCash, Maya, Coins.ph), identity verification services, fraud detection services, and game providers. This information may include transaction verification, identity confirmation, and behavioral analysis related to fraud prevention.

3How We Use Your Data

aqjl uses the personal information collected from members and visitors for the following purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your aqjl member account;
• Processing deposits, withdrawals, and other financial transactions;
• Enabling gameplay and access to aqjl's gaming catalog;
• Providing customer support and responding to inquiries;
• Administering bonuses, promotions, and loyalty rewards;
• Facilitating communication regarding account activity, balances, and transactions.

3.2 Legal and Regulatory Compliance

• Verifying your identity and age to comply with Philippine gaming regulations;
• Conducting Know Your Customer (KYC) and anti-money laundering (AML) checks;
• Monitoring for suspicious activity, fraud, and breach of terms;
• Maintaining records required by regulators and law enforcement authorities;
• Responding to legal requests, court orders, and government inquiries.

3.3 Service Improvement and Analytics

• Analyzing usage patterns to improve platform performance and user experience;
• Conducting internal research and development to introduce new features;
• Testing and optimizing website and mobile application functionality;
• Monitoring and maintaining the technical infrastructure and security of aqjl services.

3.4 Marketing and Promotional Communications

• Sending promotional offers, bonus notifications, and newsletters (subject to your consent);
• Delivering personalized game recommendations and targeted promotions;
• Informing you of new game releases, features, and platform updates.

You may opt out of marketing communications at any time by adjusting your notification preferences in your account settings or by clicking the unsubscribe link in promotional emails. Opting out of marketing communications does not prevent aqjl from sending transactional messages related to your account, such as deposit confirmations, withdrawal notifications, or security alerts.

4Cookies & Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. Cookies allow websites to recognize your device, remember your preferences, and track your activity across sessions. aqjl uses cookies and similar technologies (web beacons, local storage, and pixels) to enhance user experience, provide personalized services, and gather analytics.

4.2 Types of Cookies Used by aqjl

• Essential Cookies: Required for the operation of the aqjl platform, including login authentication, session management, and security features. These cookies cannot be disabled as they are necessary for the platform to function.
• Performance Cookies: Collect information about how members use the aqjl platform, such as pages visited, time spent on pages, and error messages encountered. This data is aggregated and used to improve site performance.
• Functionality Cookies: Remember your preferences such as language settings, game display options, and notification preferences to provide a personalized experience.
• Advertising Cookies: Track your browsing activity to deliver targeted advertisements on third-party platforms. These cookies may be set by aqjl or by third-party advertising networks.

4.3 Managing Cookie Preferences

Most web browsers allow you to control cookies through their settings. You can configure your browser to reject cookies, delete existing cookies, or notify you before a cookie is stored. However, disabling cookies may limit your ability to use certain features of the aqjl platform, such as staying logged in or remembering your preferences. For more information on managing cookies, consult your browser's help documentation.

5Data Sharing & Disclosure

5.1 When We Share Your Data

aqjl does not sell, rent, or trade your personal information to third parties for marketing purposes. However, aqjl may share your personal data with the following categories of third parties under specific circumstances:

• Payment Processors: GCash, Maya, BPI, BDO, UnionBank, Coins.ph, and other financial institutions to process deposits and withdrawals;
• Identity Verification Services: Third-party KYC and AML service providers to verify your identity and comply with regulatory requirements;
• Game Providers: Pragmatic Play, Evolution Gaming, Jili Gaming, PG Soft, Spadegaming, and other licensed game suppliers to enable gameplay and maintain game integrity;
• Fraud Detection and Security Services: Service providers that assist aqjl in detecting fraudulent activity, preventing unauthorized access, and maintaining platform security;
• Customer Support Platforms: Third-party software providers (live chat, email support systems) that facilitate customer service interactions;
• Analytics and Advertising Partners: Service providers that help aqjl analyze user behavior and deliver targeted advertising (subject to your consent);
• Legal and Regulatory Authorities: Government agencies, law enforcement, regulators, or courts when required by law, court order, or legal obligation;
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity as part of the business transaction.

5.2 Data Processing Agreements

Where aqjl engages third-party service providers to process personal data on our behalf, we enter into data processing agreements that require those providers to implement appropriate technical and organizational security measures, process data only as instructed by aqjl, and comply with applicable data protection laws.

6Data Security

aqjl implements industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and aqjl servers is encrypted using 256-bit SSL (Secure Sockets Layer) encryption;
• Secure Storage: Personal data is stored on secure servers protected by firewalls, intrusion detection systems, and access controls;
• Access Restrictions: Access to personal data is restricted to authorized aqjl personnel who require the information to perform their job functions. All personnel are subject to confidentiality obligations;
• Regular Audits: aqjl conducts regular security audits, vulnerability assessments, and penetration testing to identify and remediate security weaknesses;
• Incident Response: aqjl maintains an incident response plan to detect, respond to, and mitigate data breaches or security incidents.

While aqjl takes all reasonable measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure. aqjl cannot guarantee absolute security of data transmitted to or stored on the aqjl platform. Members are responsible for maintaining the confidentiality of their login credentials and should notify aqjl immediately if they suspect unauthorized access to their account.

7Data Retention

aqjl retains personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce agreements. The retention periods vary depending on the type of data:

• Account Data: Retained for the duration of your aqjl membership and for a period of five (5) years after account closure to comply with regulatory record-keeping requirements;
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction to comply with anti-money laundering regulations;
• Communication Records: Retained for a period of three (3) years from the date of the communication for customer service and dispute resolution purposes;
• Marketing Preferences: Retained until you withdraw consent or request deletion, or until the data is no longer relevant for marketing purposes.

Upon expiration of the applicable retention period, aqjl will securely delete or anonymize your personal data in accordance with internal data retention policies and applicable legal requirements.

8Your Rights

Under the Data Privacy Act of 2012 and applicable data protection regulations, you have the following rights with respect to your personal data:

8.1 Right to Access

You have the right to request access to the personal data aqjl holds about you. You may request a copy of your data in a commonly used electronic format.

8.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal data. You may update most of your personal information directly through your aqjl account settings.

8.3 Right to Deletion

You have the right to request deletion of your personal data, subject to aqjl's legal and regulatory obligations to retain certain records for specified periods.

8.4 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time through your account settings.

8.5 Right to Data Portability

Where technically feasible, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider.

8.6 Right to Withdraw Consent

Where aqjl processes your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact aqjl support via live chat or email at [email protected]. aqjl will respond to your request within thirty (30) days and may require verification of your identity before processing the request.

9International Data Transfers

aqjl operates primarily within the Philippines and stores personal data on servers located in secure data centers. However, certain third-party service providers engaged by aqjl may be located outside the Philippines, including cloud service providers, payment processors, and game providers. Where personal data is transferred to jurisdictions outside the Philippines, aqjl ensures that appropriate safeguards are in place to protect your data in accordance with Philippine data protection standards.

These safeguards may include data processing agreements containing standard contractual clauses approved by data protection authorities, certification under recognized data protection frameworks, or verification that the recipient jurisdiction provides an adequate level of data protection. By using the aqjl platform, you consent to the transfer of your personal data to third-party service providers located outside the Philippines for the purposes described in this Privacy Policy.

10Children's Privacy

The aqjl platform is strictly intended for use by individuals who are at least twenty-one (21) years of age. aqjl does not knowingly collect, process, or store personal data from individuals under the age of 21. If aqjl becomes aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that data and suspend the associated account.

Parents and guardians are responsible for monitoring the online activities of minors under their care and ensuring that minors do not access or use the aqjl platform. If you believe that aqjl has inadvertently collected personal data from an individual under 21, please contact us immediately at [email protected] so that we may take corrective action.

11Changes to This Privacy Policy

aqjl reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or industry standards. Material changes to this Privacy Policy will be communicated to members via email, SMS notification, or a prominently displayed notice on the aqjl platform at least seven (7) days prior to the effective date of the changes, except where immediate implementation is required for security, legal, or regulatory compliance reasons.

The date of the most recent update to this Privacy Policy is displayed at the top of this page. Continued use of the aqjl platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the amended terms, you must discontinue your use of the platform and may request account closure.

We encourage you to review this Privacy Policy periodically to stay informed about how aqjl collects, uses, and protects your personal data.

12Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or aqjl's data protection practices, please contact our support team through the following channels:

• Live Chat: Available 24/7 via the live chat button on aqjl.cam — average response time under 60 seconds;
• Email: [email protected] — for formal written inquiries, data access requests, and privacy complaints;
• Languages: Support available in English and Tagalog.

For formal data protection requests (access, correction, deletion), please include your registered mobile number, a description of your request, and any relevant supporting documentation. aqjl will acknowledge your request within 48 hours and provide a substantive response within 30 days.

If you are not satisfied with aqjl's response to your privacy concern or believe that your data protection rights have been violated, you may file a complaint with the National Privacy Commission of the Philippines at www.privacy.gov.ph.